For items purchased online, you can send them back for a full refund within 15 working days based on the date of purchase, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the physical returns form inside your parcel with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
You must pay for any return delivery costs, except where the wrong item has been received, or the item is faulty.
If you would like to return the item due to change of mind or any other reason, we will be unable to reimburse returns charges.
Here's the return address:
Customer Returns Unit D Brook Park East Shirebrook NG20 8RY
Unfortunately, we are unable to accept returns of online orders in stores.
For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Retail stores are unable to accept online purchases for return or exchange.
For more details on items that are not eligible for return, please click here.
For more details on delivery and returns, please click here.
